Forge a Culture Where Everyone is Empowered to Succeed.
Unleash the joy and productivity that comes when your team operates from their strengths, cultivating a space where fulfillment and success go hand in hand.
Unlock Potential
Cultivate a work environment where every employee is motivated and invested in their work, leading to higher satisfaction and performance.
Simplify Success
Implement efficient, people-friendly processes that cut through complexity, making work smoother and more enjoyable for everyone involved.
Lead with Vision
Foster a leadership style that encourages growth, values contributions, and supports a thriving company culture.
Hitting the Wall with Team Performance?
Move beyond the cycle of low morale and disengagement that’s holding back your team’s true potential.
Clear out the operational bottlenecks that are frustrating your team and slowing down success.
Bridge the gap between the leadership approach and the company’s core values that seem to drift apart.
Combat the creeping sense of indifference that threatens to turn your best talent into clock-watchers.
Simplify and automate those tedious tasks that dampen your team’s spirit and productivity.
Break free from micromanagement traps that stifle innovation and leave your team feeling powerless.
About Mark Paulson
I am a transformational leadership coach with decades of leadership experience at all levels in many organizations. I’ve spent 3 decades in the high tech world and have learned everyday about how great leaders lead and want to help you grow and develop in your leadership and management skills. I will train and coach you and your colleagues with proven People First Operations concepts and practices and give you a North Star for leadership that will guide you through the toughest times. You can do it!!
We believe you deserve a workplace where each person’s potential is not just recognized but fully unleashed. A place where operations run smoothly not at the expense of your team, but because of their empowered involvement and everyone working out of their strengths!
Why Choose People First Operations?
Our services are built on the premise that when people flourish, businesses soar.
We believe in:
Giving you the clarity and tools to inspire and lead a deeply engaged team.
Crafting processes that support, not stifle, creativity and productivity.
Developing a leadership approach that’s as compassionate as it is effective.
Kind Words From Our Clients
Mark and I started having weekly coaching sessions while working together at DigitalOcean. Initially, I was looking for someone to give me some tips on career development from an IC to an EM role but I got a whole lot more out of our sessions than that! Mark provided me with a whole new framework of thinking about management and leadership that focuses on people first, leading with empathy. I feel a lot more prepared to continue my journey towards becoming an effective communicator, listener, and overall people manager after learning from Mark.
Mark Paulson at People First Operations™ has helped me vastly improve the culture, morale, and trust on my team through an ongoing program of coaching, training, and guiding me, first as an Engineering Manager and promotion to Director of Engineering. I turn to People First Operations on a regular basis as challenges arise at my workplace that might threaten putting my engineers first.
Mark was the first person to look at me and say ‘you are meant to be a leader.’ This was because I had an opportunity to take a leadership role after years of trying to work my way down the corporate ladder. Mark made me believe in myself and revealed to me that leadership is my true calling, and that avoiding it was not doing a service to myself or the people that needed a leader.
Years on from this conversation, I still think of Mark and the fact that he likely changed my career trajectory. The funny thing is, when you feel like a leader at work, you realize your full potential in other areas of your life and show up as a servant to the people that really depend on you outside of work.
While I still have a long ways to go to become the leader I aspire to be, Mark is a constant source of wisdom and a cure for those of us that can tend to be myopic with regards to our careers and potential within.
Ready to Transform Your
Organization?
Let’s start building a future where your team’s potential becomes your company’s success.
BLUEPRINT FOR PEOPLE FIRST OPERATIONS
KNOW YOUR PEOPLE
Establish trust and psychological safety. Learn about their strengths, talents, superpowers, and passions!
MAXIMIZE YOUR PEOPLE
Strategically use the data you now have about your people to put them in the best possible place to succeed.
KNOW YOUR PROCESSES
With the right people in the right places and your ability to maximize the use of their strengths, you all now can see clearly to examine and analyze your work processes. This inventory will give way to huge improvements.
MAXIMIZE YOUR PROCESSES
With the right people in the right places and your ability to maximize the use of their strengths, you all now can see clearly to examine and analyze your work processes. This inventory will give way to huge improvements! Putting your people’s strengths and talents to work and now knowing your processes, strengths, and weaknesses – the good, the bad, and the ugly, you can now make these processes exponentially better for your people, for your team, and for your company as a whole. Your customers will love you.
AND REPEAT!
Blueprint for people first operations
KNOW YOUR PEOPLE
Establish trust and psychological safety. Learn about their strengths, talents, superpowers, and passions!
MAXIMIZE YOUR PEOPLE
Strategically use the data you now have about your people to put them in the best possible place to succeed!
MAXIMIZE
YOUR PROCESSES
Putting your people’s strengths and talents to work and now knowing your processes, strengths, and weaknesses – the good, the bad, and the ugly, you can now make these processes exponentially better for your people, for your team, and for your company as a whole. Your customers will love you!
KNOW YOUR
PROCESSES
With the right people in the right places and your ability to maximize the use of their strengths, you all now can see clearly to examine and analyze your work processes. This inventory will give way to huge improvements!
AND REPEAT!
THE WINS
Soaring employee engagement • Increased team productivity • Everyone becomes an A-Player • Infinitely sustainable results • Solve the hardest problems • Increased company morale • Better customer experience
Simplifying Success in Three Steps
Discover & Diagnose
We start with a deep dive into the things that keep you up at night, identifying areas where your processes and people strategies can be fixed.
Strategize & Streamline
Together, we’ll craft a customized action plan that focuses on enhancing efficiency and nurturing your team’s talents.
Implement & Inspire
Watch as we put the plan into action, transforming your workplace into a dynamic environment where every challenge is met with innovation and every success is shared.
Our Promise to You
- Unwavering Support: We’re with you at every step, ensuring smooth transitions and sustainable strategies.
- Expertise & Experience: Leverage our extensive experience to avoid common pitfalls and set a course for success.
- Tailored Transformation: Your company is unique, and so are our solutions. We don’t do one-size-fits-all.
- Measurable Results: See tangible improvements in team morale, operational efficiency, and business outcomes.
What You Get
A comprehensive assessment of your current operational and leadership practices.
A step-by-step implementation plan that translates to real-world success.
Continuous support and guidance to ensure the changes stick.
A bespoke strategy that aligns with your
vision and values.
Get Started Today
Discover how we can turn your workplace into a powerhouse of potential and productivity. You’ll gain all this, plus the assurance that you’re building a legacy of success and satisfaction when you choose People First Operations.